About Micro1: Job DescriptionRole Title: 211 SpecialistRole Type: ContractorLocation: RemoteTime Commitment: 10-20 hours/week, short-term projectmicro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.Scope of WorkReview sample questions and flag any that don’t sound like what real callers ask.Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.Share clear written feedback with the project team, working asynchronously.Required QualificationsExperience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services1+ years of regular, high-volume public contact (phone, chat, or in person)Working knowledge of public benefits and community resourcesUS-basedAble to start quickly and commit 10-20 hours/weekClear, precise writingNice to HaveExperience with crisis intervention or needs assessmentExperience using community resource databasesExperience creating guides, scripts, or training materialsExperience helping a diverse range of callers, including rural and Spanish-speaking communities
About Micro1: Job DescriptionRole Title: Consumer Reviewer Role Type: ContractorLocation: RemoteTime Commitment: 5-10 hours/week, short-term projectmicro1 is looking for Consumer Reviewers to help evaluate and improve AI systems that answer questions about government services. You’ll read sample questions and answers and tell us whether they sound natural, make sense, and would help someone like you. Your own experience is what matters. No AI or technical background is needed.What You’ll DoRead sample questions about government services, such as Medicare, and tell us whether they sound like something a real person would ask.Review AI-generated answers and tell us what is clear, helpful, or confusing.Give honest, specific feedback in your own words.Suggest simple changes that would make a question or answer easier to understand.Who We’re Looking ForRecent personal experience with Medicare or another U.S. government serviceComfortable with basic online tasks, such as filling out a formClear, honest feedbackUS-basedNice to HaveLiving in a rural or smaller community.Experience helping a spouse, parent, or friend with a government service
About Micro1: Job DescriptionRole Title: Spanish-Language Consumer ReviewerRole Type: ContractorLocation: RemoteTime Commitment: 5-10 hours/week, short-term projectmicro1 is looking for Spanish-speaking adults to help evaluate and improve AI systems that answer questions about government services. You’ll read sample questions and answers in Spanish and English and tell us whether the wording sounds natural and is easy to follow. Your everyday experience is what matters. No AI, translation, or technical background is needed.¿Le interesa dar su opinión? ¡Postúlese!What You’ll DoRead sample questions and answers in Spanish and English.Tell us whether the wording sounds natural, clear, and easy to follow.Point out words or phrases that feel confusing, stiff, or like a bad translation.Give honest, specific feedback in your own words, and suggest simple changes.Who We’re Looking ForSpanish-dominant or fluently bilingual (Spanish/English)Recent personal experience with a US government service or documentComfortable with basic online tasks, such as filling out a formClear, honest feedbackUS-basedNice to HaveLiving in a rural or smaller community.Experience helping family or friends with a government service or document
About Micro1: Job DescriptionRole Title: Usability TesterRole Type: ContractorLocation: RemoteTime Commitment: 5-10 hours/week, short-term projectmicro1 is looking for Plain-Language Usability Testers to help evaluate and improve AI systems that answer questions about government services. You’ll read short questions and answers and tell us what is easy to follow and where it gets confusing. There are no wrong answers, and your honest reaction is what helps. No AI or technical background is needed.What You’ll DoRead short questions and answers on government services.Tell us where you felt confused, lost, or stuck, in your own words.Say what was easy to follow and what was not.Suggest simple changes that would make something clearer.Who We’re Looking ForAdults who do everyday tasks on a phone or the web, even basic onesPatient with step-by-step readingHonest, specific feedbackUS-basedNice to HaveLiving in a rural or smaller community. We want a mix of regions.Past experience giving feedback or testing products or services
About Micro1: Job DescriptionRole Title: Postal ClerkRole Type: ContractorLocation: RemoteTime Commitment: 15-25 hours/week, short-term projectmicro1 is looking for Postal Clerks to help evaluate and improve AI systems on postal service topics. You’ll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.Scope of WorkReview sample postal questions and flag any that don’t sound like what real customers ask.Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.Share clear written feedback with the project team, working asynchronously.Required QualificationsCurrent, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)1+ years helping customers in person at a post office counterWorking knowledge of mail classes, shipping options, postage, tracking, and change of addressUS-basedAble to start quickly and commit 15-25 hours/weekClear, precise writingNot a fit: Mail carrier, mail processing, or private shipping store experience aloneNice to HaveExperience with international mail and customs documentationExperience handling missing or damaged mail claimsExperience creating guides, FAQs, or training materialsExperience helping a diverse range of customers, including rural and non-English-speaking communities
