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About Micro1: Job DescriptionRole Title: Retail CX Policy ExpertRole Type: ContractorLocation: Remote, US or Canada-based.micro1 is engaging Retail CX Policy Experts to contribute to a customer’s project focused on defining ground-truth operational guidelines for AI-powered customer experience (CX) systems. In this role, you’ll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.You will author authentic return, refund, and eligibility policies modeled after real-world US retail and e-commerce operations, creating the authoritative standards by which AI agents are evaluated. This opportunity involves comprehensive policy creation and scenario design, ensuring the coverage of nuanced, edge-case situations encountered in modern CX environments.Scope of WorkAuthor and document detailed return, refund, and eligibility policies reflecting up-to-date US retail and e-commerce practices.Design nuanced customer-service scenarios, including edge cases, to surface policy ambiguities and operational gaps.Establish clear, correct customer-service resolutions for both standard and exceptional situations according to your authored policies.Create precise grading rubrics for evaluating agent performance on complex, multi-step customer experience cases.Identify, document, and escalate policy conflicts or ambiguities to ensure comprehensive AI environment coverage.Collaborate with domain leads and quality calibration contributors to evolve policies as project requirements shift.Define and validate “golden outcomes” for AI model training and assessment.Preferred Qualifications3–5+ years of hands-on experience in US retail or e-commerce CX operations, including escalation handling and process design.Direct background in authoring or redesigning return, refund, and eligibility policies (not just executing prewritten guidelines).Deep knowledge of US retail conventions: return windows, restocking fees, gift returns, damaged goods, chargeback handling, and marketplace fulfillment.Exceptional written and verbal communication skills, with a focus on unambiguous policy documentation.Bachelor’s degree preferred (business, operations, or related disciplines) or equivalent real-world expertise.Experience across multiple retail categories (such as apparel, electronics, home goods, and third-party marketplaces) is a plus.Previous involvement in CX process design, knowledge management, or contract-based AI evaluation projects is advantageous.Start Timeline & AvailabilityWe typically fill roles within 48 hours and are looking for experts ready to jump in right away. If selected, we expect you to start your first tasks within 24–48 hours of completing onboarding.

About Micro1: Job DescriptionRole Title: Thai Bilingual ExpertRole Type: ContractorLocation: Remotemicro1 is engaging Thai Bilingual Experts to contribute to an impactful language and AI training project for a valued customer. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.Scope of WorkListen to audio clips in Thai and evaluate the nativeness and fluency of the speaker or model output.Assess pronunciation, intonation, and linguistic authenticity according to established guidelines.Document your assessments with clear, concise written feedback in English, noting key linguistic factors.Provide detailed justifications for each evaluation to ensure clarity and consistency in results.Collaborate with project coordinators to clarify requirements or address ambiguities in language content.Contribute insights to help improve AI model performance in Thai language understanding and generation.Ensure timely and accurate completion of assigned audio review tasks, maintaining high standards of quality.Preferred QualificationsNative-level proficiency in Thai, with strong command of both spoken and written language.Minimum B2 level proficiency in English, especially for written and verbal communication.Background in voice specialization, linguistics, phonetics, music/audio engineering, or related fields is prefered.Experience with audio analysis, transcription, or linguistic assessment is highly valued.Strong attention to detail and ability to articulate nuanced language differences.Excellent written and verbal communication skills, with a focus on clarity and accuracy.Familiarity with media, communications, or teaching is considered an asset.

About Turing: About Turing:Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems.Turing helps customers in two ways: Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.Role Overview:We're seeking a skilled Spanish (Latam) Voice Actor to bring characters and stories to life across various domains, using their voice to capture the right emotion, personality, and tone.What does day-to-day look like: Record voice-overs from a professional home studio or in-studio sessions Perform lines with clarity, emotion, and appropriate pacing Interpret scripts and take creative direction Revise performances based on feedback Deliver high-quality audio files on time and in the correct formatRequirements: Previous voice acting experience Strong vocal control and versatility Clear speech and emotional range Access to high-quality recording equipment (for remote roles) Ability to follow direction and meet deadlinesPreferred Qualifications: Experience with dubbing, ADR, or localization Demo reel showcasing a variety of voice styles Background in acting or performing arts Familiarity with audio editing toolsPerks of Freelancing With Turing: Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies. Potential for contract extension based on performance and project needs.Offer Details: This is a flexible agreement, not a full-time or part-time employment position.Evaluation Process Shortlisting based on qualifications and relevant professional experience. Shortlisted candidates will undergo a delivery review, after which they will be ready to start!

About Turing: About Turing:Turing is one of the world’s fastest-growing AI companies accelerating the advancement and deployment of powerful AI systems.Turing helps customers in two ways: Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.Role Overview:This position is within a project with one of the foundational LLM companies. The goal is to assist these foundational LLM companies in enhancing their Large Language Models.One way we help these companies improve their models is by providing them with high-quality proprietary data. This data serves two main purposes: first, as a basis for fine-tuning their models, and second, as an evaluation set to benchmark the performance of their models or competitor models.For example, in the case of Agent Completion (AC) data generation, your task will be to simulate high-quality multi-turn conversations between a user and a smart assistant that utilizes function-calling tools to accomplish user goals. You will craft these dialogues by playing both the assistant and the user, while simulating tool use where necessary to guide the assistant through complex decision-making and real-world reasoning scenarios.What does day-to-day look like: Design multi-turn conversations that simulate real interactions between users and AI assistants using apps like calendar, email, maps, and drive. Emulate both the user and the assistant, including the assistant's tool calls (only when corrections are needed). Carefully select when and how the assistant uses available tools, ensuring logical flow and proper usage of function calls. Craft dialogues that demonstrate natural language, intelligent behavior, and contextual understanding across multiple turns. Generate examples that showcase the assistant’s ability to gracefully complete feasible tasks, recognize infeasible ones, and maintain engaging general chat when tools aren’t required. Ensure all conversations adhere to defined formatting and quality guidelines, using an internal playbook. Iterate on conversation examples based on feedback to continuously improve realism, clarity, and value for training purposes. Collaborate with peers and reviewers to maintain consistency and high standards in deliverables.Requirements: Strong general technical reasoning skills and the ability to model real-world assistant behavior using tool-based APIs. Ability to break down complex tasks and simulate realistic dialogues that reflect user expectations and assistant limitations. Experience in any programming language or tech stack is acceptable; a strong grasp of APIs, data formats (e.g., JSON), and logical thinking is more critical than specific toolsets. Excellent written communication skills in English, with a focus on clarity, tone, and instructional coherence. Creativity and attention to detail in crafting realistic scenarios and responses. Experience working with or around LLMs, virtual assistants, or function-calling frameworks is a plus. Ability to follow detailed guidelines and formatting standards with high consistency. 3+ years of overall professional experience in a technical or analytical field.Perks of Freelancing With Turing: Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies.Offer Details: Commitments Required: At least 4 hours per day and minimum 20 hours per week with overlap of 4 hours with PST. (We have 3 options of time commitment: 20 hrs/week, 30 hrs/week or 40 hrs/week) Engagement Type: Contractor assignment (no medical/paid leave) Duration of Contract: 6 WeeksLocation: India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Brazil, Mexico

About Micro1: Job Title: Spanish Language Expert (Spain)Job Type: ContractorLocation: RemoteJob Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.Key Responsibilities:Review and expertly correct machine-generated Spanish (Spain) transcriptions for accuracy and fluency.Add precise metadata tags and comprehensive linguistic annotations to audio and text datasets.Ensure each piece of content fully adheres to linguistic guidelines and project requirements.Utilize strong attention to detail to validate the quality of transcriptions and annotations.Communicate clearly and effectively in both written and verbal forms with the project team.Collaborate with customer’s team members to resolve language ambiguities and improve data quality.Proactively identify inconsistencies and suggest improvements for process optimization.Required Skills and Qualifications:Fluent level Spanish (Spain) with outstanding linguistic intuition.Demonstrated experience in transcription, annotation, and applying metadata tags to language data.Exceptional attention to detail and accuracy in all tasks.Strong written and verbal communication skills, especially in remote, multicultural environments.Ability to critically assess and correct machine-generated linguistic output.Comfortable working independently with minimal supervision and meeting strict deadlines.Proficient in using digital tools for language data management.Preferred Qualifications:Previous experience as an audio engineer, data annotator, or professional transcriber.Familiarity with language technology and AI-driven transcription tools.Background in linguistics or a related field.