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About Micro1: Job Title: Customer Success AnalystJob Type: ContractorLocation: RemoteJob Summary:Join our customer's team as a Customer Success Analyst, where you'll leverage your expertise in customer success management and AI training to drive innovative solutions. In this high-impact expert role, you will design and create complex, realistic AI training scenarios, collaborate across functions, and champion top-tier customer experiences.Key Responsibilities:Design high-fidelity, challenging customer success prompts and training tasks for AI systems.Analyze current workflows and recommend improvements for enhanced efficiency and effectiveness.Collaborate cross-functionally to ensure alignment of AI training tasks with real-world customer support challenges.Utilize platforms such as Zendesk, Intercom, Gorgias, and ServiceNow to simulate and assess complex customer inquiries.Create diverse scenarios reflecting actual customer interactions to ensure rigorous AI evaluation and training.Deliver clear, actionable feedback to both technical and non-technical stakeholders on task performance and workflow optimizations.Maintain meticulous documentation and proactive communication via Slack, Gmail, and calendar management tools.Required Skills and Qualifications:4+ years of professional experience in customer success management or a related field.Demonstrated expertise with Zendesk, Intercom, Gorgias, ServiceNow, and other leading customer support tools.Exceptional analytical thinking and advanced problem-solving abilities.Proven capability in scenario creation, feedback delivery, and complex workflow analysis.Excellent written and verbal communication skills for both technical and non-technical audiences.Strong adaptability in dynamic, fast-paced environments.Track record of successful cross-functional collaboration on complex projects.Preferred Qualifications:Experience in AI or ML training and task design for customer support applications.Background in delivering high-fidelity prompts and scenario-based testing for AI models.Familiarity with current best practices in customer success for AI-powered organizations.Additional Info:This is an AI trainer position, ideal for Customer Success experts passionate about shaping next-generation customer experience technology. Success in this role hinges on your ability to create robust, demanding task prompts that mirror real-world customer challenges—ensuring AI performance at the highest standard.

About Micro1: Job Title: Audio Recording ExpertJob Type: ContractorLocation: RemoteJob Summary:Join our customer's team as an Audio Recording Expert, where your expertise in voice and audio production will drive the creation of high-quality voice samples on your language. This is a unique opportunity to leverage your passion for audio and linguistic diversity while working remotely with a dynamic, global team. If you excel at both the technical and creative aspects of voice recording, we want to hear from you!Key Responsibilities:Record your own voice in multiple languages while ensuring clarity, natural delivery, and accurate pitch/tone.Maintain strict audio quality standards and manage post-recording cleanup as needed.Collaborate with the customer’s team to understand project requirements and deliver recordings on time.Provide feedback and suggestions for enhancing script delivery and audio quality.Adjust delivery style to suit different project contexts and language nuances.Organize and manage recordings, ensuring proper labeling and documentation.Communicate effectively through written and verbal channels to align with team goals.Required Skills and Qualifications:Proven experience in audio recording, engineering, voice-over, or a related field.Exceptional verbal and written communication skills.Strong attention to detail with a keen ear for pitch, tone, and clarity.Ability to deliver natural, engaging audio performances in at least one language, and willingness to try multiple languages.Familiarity with audio editing software and recording equipment.Self-motivated, organized, and able to manage multiple recordings independently.Passion for linguistic diversity and language learning.Preferred Qualifications:Professional experience as a voice-over artist, audio engineer, or linguist.Proficiency in more than one language.Background in audio production for global or multicultural projects.

About Micro1: Job Title: Thai Audio transcription ExpertJob Type: ContractorLocation: RemoteJob Summary:Join our customer's team as a Thai Audio transcription Expert and help bring precision and clarity to complex audio content. In this role, you will transform intricate Thai speech data into accurate, well-structured transcripts, supporting multilingual projects and leveraging the latest AI transcription tools. This opportunity is perfect for detail-oriented professionals passionate about language, technology, and high standards of data confidentiality.Key Responsibilities:Transcribe complex Thai audio materials with high accuracy and attention to detail.Utilize AI transcription tools and manual methods to ensure transcript quality meets project requirements.Proofread and edit transcripts for grammar, context, and domain-specific terminology.Maintain strict confidentiality of all audio data and sensitive project information.Collaborate closely with a diverse, multilingual team to achieve shared project goals.Adapt to evolving transcription guidelines and provide feedback on AI models when necessary.Organize and manage transcription files to ensure seamless workflow and timely delivery.Required Skills and Qualifications:Native or near-native proficiency in Thai, with excellent comprehension and writing skills.Proven experience in audio transcription, especially with complex or technical content.Familiarity with AI-powered transcription tools and speech data processing workflows.Exceptional attention to detail and commitment to delivering error-free transcripts.Strong sense of data confidentiality and professionalism in handling sensitive information.Excellent organizational skills and the ability to prioritize multiple assignments.Effective team collaboration in multilingual environments.Preferred Qualifications:Experience transcribing audio content in additional languages.Prior work with domain-specific or technical vocabulary.Background in linguistics, localization, or AI-driven language technologies.Additional Info:No voice recording is required for this role. We welcome transcriptionists with varied backgrounds, and any prior experience in AI training or audio transcription is highly relevant. You will be working on diverse and somewhat complex audio content, making this a unique opportunity to apply your language expertise and technological skills in a dynamic setting.

About Micro1: Job Title: Data Analytics SpecialistJob Type: Contractor (Part-time)Location: RemoteJob Summary:Join our customer’s team as a Business Intelligence / Data Analytics Specialist, where you will empower data-driven decision-making using industry-leading BI tools. Play a pivotal role in translating raw data into actionable insights and strategic recommendations. If you thrive in dynamic environments and excel at both technical analysis and clear communication, this opportunity is for you.Key Responsibilities:Design, develop, and deploy business intelligence solutions using Metabase to drive business performance and efficiency.Collaborate closely with stakeholders to gather requirements and translate business needs into robust analytics and reporting solutions.Analyze complex datasets to uncover trends, patterns, and opportunities, delivering actionable insights to end users.Develop and maintain interactive dashboards, visualizations, and ad-hoc reports to support ongoing business initiatives.Ensure data accuracy, integrity, and consistency across all analytic projects and reports.Present findings and recommendations clearly through both written documentation and verbal presentations.Continuously evaluate new data analytics tools and methodologies to enhance team capabilities.Required Skills and Qualifications:3+ years of proven experience in business intelligence, data analytics, or a related field.Expert-level proficiency with Metabase for developing analytics and dashboard solutions.Strong analytical and problem-solving abilities with an exceptional attention to detail.Demonstrated expertise in SQL and data modeling techniques.Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.Self-motivated, highly organized, and able to manage multiple projects in a remote setting.Ability to work collaboratively in a fast-paced, cross-functional team environment.Preferred Qualifications:Experience integrating Metabase with various data sources and APIs.Background in business process optimization or digital transformation initiatives.Advanced certification in data analytics or BI platforms is a plus.

About Micro1: Job DescriptionJob Title: Enterprise Client Partner (Frontier AI)Job Type: Full-timeLocation: RemoteThe RoleWe work with leading AI labs and advanced enterprise teams building frontier models. Our focus is on evaluation systems, reinforcement learning (RL) environments, and high-quality human data pipelines that directly impact model performance.We’re hiring an Enterprise Client Partner to engage deeply with research, engineering, and procurement stakeholders, and to drive high-value partnerships around model evaluation and human data solutions.What You’ll DoSource and close partnerships with AI labs and ML-driven organizations working on frontier models.Lead technical discovery across evaluation workflows, RLHF pipelines, and model improvement loops.Engage directly with research leads, ML engineers, and data teams to understand system-level constraints and requirements.Translate ambiguous research and engineering needs into well-scoped human data and evaluation programs.Structure and negotiate complex, high-value agreements involving data generation, annotation, and evaluation at scale.Work cross-functionally with product, research, and operations to ensure delivery aligns with technical expectations.Drive expansion through deeper integration into evaluation pipelines and RL environments.Provide clear signal on pipeline quality, deal risk, and market dynamics.Feed back insights from customers into evaluation frameworks, product direction, and go-to-market strategy.What We're Looking ForAbility to communicate fluently with ML engineers and research teams (you don’t need to be one, but you can hold your own).Experience selling into AI/ML, developer tools, or deeply technical products.Strong track record closing complex, multi-stakeholder deals with technical and commercial depth.Familiarity with model evaluation, RLHF, or reinforcement learning environments.Structured, hypothesis-driven approach to sales and problem solving.High agency and comfort operating in ambiguous, fast-moving environments.PreferredExperience with human data pipelines (labeling, evaluation, synthetic data, RLHF).Exposure to frontier model development or benchmarking systems.Prior work with AI labs, research orgs, or advanced ML teams.Understanding of enterprise procurement in high-value technical deals.