IT Customer Service Representative

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, fostering collaboration and innovation. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to our mission. We are excited to see how your skills can make a difference in our organization!Ensure production systems are available and operating as defined in Service Level Agreements.Drive incident and outage resolution and communication.Facilitate restoration of service to the production environment.Establish disaster recovery procedures and maintain data retention practices.