Hardware Operations Manager

Job Title: Hardware Operations Manager

Job Type: Full-time

Location: Remote

The Role

Join our team as a Hardware Operations Manager, where you'll lead the end-to-end device lifecycle and hardware management across a dynamic, technology-driven organization. With responsibilities spanning both core team and robotics deployments, you'll play a pivotal role in building a future-ready hardware ecosystem that supports enterprise AI and innovative robotics initiatives.

What You'll Be Doing

1. Own and optimize the full device lifecycle, including laptop procurement, provisioning, shipping, refreshing, and secure deprovisioning for all business units.
2. Manage inventory and hardware operations—tracking, auditing, forecasting, and sourcing for both internal teams and large-scale robotics deployments.
3. Oversee and enhance MDM/device management platforms such as Jamf, ensuring seamless app installs and device compliance.
4. Collaborate closely with Talent Operations for device onboarding and offboarding, and with Finance to manage hardware budgets, inventory costs, and margin impacts.
5. Support and maintain SF office network infrastructure and AV systems, guaranteeing a robust and reliable technical environment.
6. Contribute strategically to the department’s vision—scaling from third-party hardware sourcing to designing proprietary hardware for critical application areas.
7. Develop and refine hardware processes, documentation, and communication for transparency and operational excellence across all data verticals.

What We're Looking For

1. Proven experience in device lifecycle management, IT operations, and hardware inventory management.
2. Expertise with MDM/device management platforms (e.g., Jamf), including app deployment and compliance enforcement.
3. Strong written and verbal communication skills—able to convey complex technical information to diverse stakeholders with clarity.
4. Demonstrated ability to coordinate cross-functional projects with Talent Operations, Finance, and technical teams.
5. Hands-on experience supporting hardware for robotics or similar technical deployments is a plus.
6. Track record of process improvement, resource optimization, and hardware cost control.
7. Familiarity with office network and AV setup, maintenance, and troubleshooting.

Preferred

1. Experience designing or building in-house hardware systems for enterprise or robotics applications.
2. Background supporting hardware operations in fast-scaling, multi-vertical technology environments.
3. Project management certification or formal training in operations management.